The Rules Of Engagement – Do Your Clients Know How You Play the Game?


I grew up playing board video games. I remember my Mom shopping for me and my sister games like Monopoly, Trouble, Password, Scrabble, and Battleship. The hours seemed to fly by as we sat there fascinated, gambling on any of the games in our series. I loved gambling board games with my sisters. We were so excited each birthday or Christmas that we had a brand new board sport to triumph over. With each new sport, we needed to learn the policies. Of direction, after the pleasure of tearing open the wrapping paper to get to the game, analyzing the instructions and guidelines, turned into by using some distance the least exciting part of the enjoy.

The Rules Of Engagement - Do Your Clients Know How You Play the Game? 1

Yet, it had to be executed. Without the “policies of the game” to manual us, my Mom would have spent most of her time breaking apart squabbles, approximately which one of us wasn’t playing honestly. Therefore, to avoid my siblings and me making up the guidelines as we went alongside, we needed a legitimate supply to consult about the dos and don’ts of the sport. Isn’t this the case in business with our clients?

Shouldn’t they know how we play the sport? Shouldn’t we define our policies of engagement for the customers we serve? Board video games are nonetheless a favorite with my circle of relatives. Every Christmas, without fail, my family usually unearths time to play a board recreation. After all, our manner of bonding and passing the time and sundry is complete with eating turkey, stuffing, vegetables, and plenty of cake. This past vacation season, I concept approximately how the sport’s rules can be practiced in business, whether it is board games or any sport for that count number. Here’s what I’ve discovered about playing board video games since I was a kid.